Suporte-fix is more than just your system’s maintenance, stay tuned and meet our premium outsourcing below!
IT MANAGER CHALLENGES
Support-fix is a solution developed based on MPL expertise as Oracle Brasil part in several industries and sized companies. It establishes a safe IT services protection to the entire company. With it, the manager and the analysis team can dedicate to the business supported by a model that minimizes risks and add tools to service management.
A UNIQUE SOLUTION FOR EACH CLIENT
Suporte-fix is composed by a set of service modules that has a customized setting to each client, and may include all the ERP environment applications set. The team acts locally or remotely using a service central. The service may include a helpdesk for the first level of user support or restrict to second and third levels support. The times are suitable to work shifts and time zones of each company.
A service level agreement (SLA) is established to every hired service.
TREATMENTS GENERATE DATA FOR SERVICE INDICATORS MANAGEMENT
The service centralization allows the construction of a database and service evolution analysis throughout time. MPL team generates management reports through periodic meetings with the clients to evaluate results and identify improvements opportunities.
GOALS AND RESULTS DELIVERY
The methodology used by Suporte-fix team leverages specialization on every ERP module, bringing gains on every service chain by reducing costs with support and maintenance and increasing productivity on system use by users.
TIME AND PRODUCTIVITY IMPACT
The combination of processes and metrics to manage service level agreements allows the client to plan and monitor the solution efficiency and reach established goals.
There is not a single CIO that isn’t looking permanently for solutions that minimize risks and costs on maintenance activities of your company’s systems. This task depends on partners able to work proactively, that share responsibility to look for innovative ways of technology use and improve services, generating results.
This is Suporte-fix philosophy, MPL’s remote support solution. Based on the intensive use of web tools, Suporte-fix differential is the exact adequacy of the profiles and consultant availability to the client’s needs, enabling a quick solution of the problems. This solution warranty, within reasonable terms, is given by a Service Level Agreement between the parties. All with a fixed monthly price.
Watch Castrol testimony about this service in the video below: