{"id":708,"date":"2022-05-03T16:47:39","date_gmt":"2022-05-03T19:47:39","guid":{"rendered":"https:\/\/129.144.60.171\/?page_id=708"},"modified":"2025-02-04T20:54:07","modified_gmt":"2025-02-04T23:54:07","slug":"outsourcing-jd-edwards-suporte-fix","status":"publish","type":"page","link":"https:\/\/mpl.com.br\/en\/solucoes\/sustentacao\/outsourcing-jd-edwards-suporte-fix\/","title":{"rendered":"Outsourcing JD Edwards \u2013 Support-Fix"},"content":{"rendered":"
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Much More Than Just Your System Maintenance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Meet Support-FIX, our Premium Outsourcing<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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\"\"Developed based on MPL's experience as an Oracle Brasil integrator and on the Uncommun Service methodology (know more<\/a>), Support-fix is a service that establishes a secure basis for providing IT services for the entire company.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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IT Manager Challenges<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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\"\"<\/p>

Support-fix is a solution developed based on MPL's experience as an Oracle Brazil integrator in companies of all sectors and sizes. It establishes a secure foundation for providing IT services across the enterprise. With it, the manager and his analysis team can dedicate themselves to the business supported by a model that minimizes risks and adds tools for the management of services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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A Unique JD Edwards Support Solution for Every Customer<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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\"\" Support-fix is composed of a set of service modules that have a customized configuration for each client, and can encompass the entire group of applications in the ERP environment. The team works locally or remotely using a service center. The service may include a call center for the first level of support to users, or be restricted to second and third level support. The hours are suitable for the different work shifts and time zones of each company.<\/p>

For all contracted services, a service level agreement (SLA) is established.<\/p>

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Evaluation of Results and Opportunities<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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The centralization of services allows the construction of a database and the analysis of the evolution of the service over time. The MPL team generates management reports, holding regular meetings with clients to evaluate results and identify opportunities for improvement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Goals and Deliverables <\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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The methodology used by the Support-fix team enhances specialization in all ERP modules, bringing gains in all service chains, both in terms of cost reduction with support and maintenance, as well as increased productivity in the use of systems by users.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Impact on Time and Productivity<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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\"\"<\/p>

The combination of processes and metrics to manage service level agreements allows the customer to plan and track the efficiency of the solution, as well as to reach the established goals.<\/p>

There is not a single CIO who is not constantly looking for solutions to minimize the risks and costs of maintaining his company's systems. This task depends on partners able to work proactively, who share the responsibility to seek innovative ways of using technology and improve services, generating results.<\/p>

This is the philosophy behind Support-Fix, MPL's remote support solution. Based on the intensive use of web tools, Support-Fix's differential is precisely the exact adaptation of the profiles and the availability of consultants to the client's needs, allowing problems to be solved quickly. The guarantee of this solution, within reasonable periods, is given by a Service Level Agreement between the parties. All this for a fixed monthly price.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Knowledge Workshops for our Customers: Adding value to Support-fix<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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\"\"<\/p>

In order to offer greater value to our Support-fix customers, we hold monthly workshops on a variety of topics of interest to all JD Edwards customers.\u00a0<\/p>

The workshops have, in common, the presentation of functionalities of the JD Edwards EnterpriseOne System that, depending on the version of the application or tools installed, may already be available for use in the customer's environment.\u00a0<\/p>

These are objective workshops, aimed mainly at the user area or IT, which will be able to take advantage of the opportunity to increase their knowledge of the system, allowing them to serve their internal audience even better.\u00a0<\/p>

The theme, date and target audience of each workshop are communicated in advance, allowing the client to disclose internally and prepare in the best possible way.<\/p>

With this initiative, we are listening to the common sentiment of some of our customers, who suspect that they are not using the full potential that JD Edwards offers.<\/p>

We are sure that these workshops will shed light on many new features that have been made available over time and that users are not always aware of or have forgotten.<\/p>

Oracle has been constantly investing in JD Edwards and every year it releases a\u00a0roadmap<\/em>\u00a0quite robust. As new features are made available by Oracle, these themes may also be present in future workshops, ensuring that customers are on top of all the news.\u00a0<\/p>

To also meet the technical demand, in addition to the functional one, MPL developed a tool to facilitate the administration of the JD Edwards Environment by the customer's IT team. It works together with some standard resources that the system provides, such as Orchestration and Server Manager API.\u00a0<\/p>

Today the tool already allows the monitoring of the Java memory of the HTML Server and the monitoring of instances (HTML Server and Enterprise)<\/p>

In both cases, identifying any exception to the pre-established parameters, the tool automatically performs actions, guaranteeing the availability of the service for as long as possible and, simultaneously, alerting the customer's IT team to carry out an analysis of the incident. In this way, in addition to improving the stability of the environment, there is a reduction in costs, since part of the action that would be carried out, either by the internal team or by the consultancy, is already done automatically by the tool.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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See what our customers have to say about this new experience within Support-fix<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tDuring 2024, we had the opportunity to attend several Support-Fix workshops that considerably improved our understanding of JD Edwards' functionalities. These sessions provided us with practical tools and knowledge that we will undoubtedly implement soon. We are sure that they will bring us excellent results. We would like to thank MPL, which is always willing to help us in this process of continuous improvement.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
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\n\t\t\t\t\t\t\"Maria\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\tMaria Clara Clavijo<\/span>Business Process Chief - ERP Latam
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\n\t\t\t\t\t\tThe Support-fix workshops were great for broadening my view of JD Edwards and fostering innovation in the team. After each session, I noticed a lot of exchange of ideas and practical application of the content. I loved the experience and look forward to more!\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
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\n\t\t\t\t\t\t\"Kaliza\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\tKaliza Arag\u00e3o<\/span>Controlling Analyst
Harper Collins UK<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
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More Security and Quality for your Business<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Count on our experience in JD Edwards Support-fix solutions. Enter in\u00a0contact<\/a><\/strong>\u00a0with us.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Muito Mais que Apenas a Manuten\u00e7\u00e3o do seu Sistema Conhe\u00e7a o Suporte-FIX<\/a>, nosso Outsourcing Premiun Desenvolvido com base na experi\u00eancia da MPL como integradora Oracle Brasil e na\u00a0metodologia Uncommun Service (saiba mais), o support-fix<\/a> \u00e9 um servi\u00e7o que estabelece uma base segura de presta\u00e7\u00e3o de…<\/p>","protected":false},"author":26,"featured_media":0,"parent":707,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-708","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/pages\/708","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/comments?post=708"}],"version-history":[{"count":0,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/pages\/708\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/pages\/707"}],"wp:attachment":[{"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/media?parent=708"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}