{"id":10019,"date":"2022-07-13T17:34:40","date_gmt":"2022-07-13T20:34:40","guid":{"rendered":"https:\/\/129.144.60.171\/?p=10019"},"modified":"2022-08-23T17:56:50","modified_gmt":"2022-08-23T20:56:50","slug":"suporte-fix-o-equilibrio-perfeito-do-seu-erp","status":"publish","type":"post","link":"https:\/\/mpl.com.br\/en\/suporte-fix-o-equilibrio-perfeito-do-seu-erp\/","title":{"rendered":"Support-fix: The perfect balance of your ERP"},"content":{"rendered":"<p><span class=\"break-words\"><span dir=\"ltr\">When we talk about systems support, a stable environment is one whose amount of support demands is within reason, considering the amount of systems to be supported and the amount of users.<\/span><\/span><\/p>\n<p>Not necessarily a big demand means an unstable environment. But when these demands reflect untreated \u201cbugs\u201d or a lack of knowledge by the user area, then we can say that the environment is unstable.<\/p>\n<p>There is no specific rule, a limit amount of events that characterizes whether an environment is stable or not. Each company has its own characteristics.<\/p>\n<p>Support-fix, through its methodology of continuous recording of events, search and treatment of root causes and the use of satisfaction surveys, ensures that over time the customer achieves stability.<br \/>\nLearn more at: <a href=\"https:\/\/mpl.com.br\/en\/solutions-2\/sustentacao\/outsourcing-jd-edwards-suporte-fix\/\" data-attribute-index=\"3\">https:\/\/mpl.com.br\/solucoes\/sustentacao\/outsourcing-jd-edwards-suporte-fix\/<\/a><br \/>\n<a href=\"https:\/\/www.linkedin.com\/feed\/hashtag\/?keywords=sustentacao&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6953003117831499776\" data-attribute-index=\"0\">1TP5 Support<\/a> <a href=\"https:\/\/www.linkedin.com\/feed\/hashtag\/?keywords=suporte&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6953003117831499776\" data-attribute-index=\"1\"># support<\/a> <a href=\"https:\/\/www.linkedin.com\/feed\/hashtag\/?keywords=jdedwards&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6953003117831499776\" data-attribute-index=\"2\">#jdedwards<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Quando falamos de <a  href=\"https:\/\/mpl.com.br\/en\/solucoes\/sustentacao\/\">support<\/a> a Sistemas, um ambiente est\u00e1vel \u00e9 aquele cuja a quantidade de demandas de suporte encontra-se dentro da razoabilidade, considerando a quantidade de sistemas a serem suportados e a quantidade de usu\u00e1rios. N\u00e3o necessariamente uma demanda grande significa um ambiente inst\u00e1vel. Mas&#8230;<\/p>","protected":false},"author":26,"featured_media":10020,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"wds_primary_category":0,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-10019","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/posts\/10019","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/comments?post=10019"}],"version-history":[{"count":0,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/posts\/10019\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/media\/10020"}],"wp:attachment":[{"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/media?parent=10019"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/categories?post=10019"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/tags?post=10019"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}