In October\/2022, the \u201cnew customer service law\u201d came into force, which guarantees the consumer 24\/7 service in at least one channel and omnichannel service, among other rights.<\/p>\n
In other words, it is important that all channels are integrated and that the context of the service from one channel to the other is transferred, as Art. 10 of Decree 11,034 prohibits requesting the repetition of the consumer's demand, after its registration in the first service.<\/p>\n
The Decree is applied to service providers regulated by the Federal Government \u2013 telecommunications, supplementary health, transport, sanitation, electricity, banks and financial services.<\/p>\n
The \u201cnew SAC law\u201d directly meets the demands and expectations of today's consumers, who value a more effective and practical relationship, whenever and wherever they want.<\/p>\n
An intelligent, integrated, multi-channel chatbot can help automate the service, send alerts to anticipate problems and reduce the costs of a 24\/7 service.<\/p>\n
For this, a robust platform such as that of #OracleDigitalAssistant<\/b> and a development methodology, as we have in MPL.<\/p>\n
For more information about the decree, visit: http:\/\/www.planalto.gov.br\/ccivil_03\/_Ato2019-2022\/2022\/Decreto\/D11034.htm<\/a><\/p>\n