Our support service, Suporte-fix, has a customized configuration for each client: it can consider functional and\/or technical support; it can work on a monthly basis with a number of open tickets or hours worked; it may or may not include other applications in the ERP environment; we can provide 1st level support or not.<\/p>\n
In other words, everything you need to get exactly the service you need.<\/p>\n
<\/p>\n
As the name suggests, one of the aims of the service is to correct the cause of problems, thereby reducing the company's dependence on and cost of support services over time.<\/p>\n
Based on the calls we handle, we build a database and analyze the evolution of the service and the client's demands.<\/p>\n
This is not an empty promise: over the course of our relationship with our clients, many of them have reduced the value of their support contracts, as a result of the corrections implemented, the knowledge passed on to their staff and the effectiveness of our support service, always keeping our clients satisfied and ensuring their retention.<\/p>\n
<\/p>\n
This is the philosophy behind Suporte-fix. Count on this ally in your daily life.<\/p>","protected":false},"excerpt":{"rendered":"
Our support<\/a>, o support-fix<\/a>, It has a customized configuration for each client: it can consider functional and\/or technical support; it can work on a monthly basis with a number of open tickets or hours worked; it may or may not include other applications in the environment. ERP<\/a>; podemos fazer o atendimento de…<\/p>","protected":false},"author":26,"featured_media":10809,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"wds_primary_category":0,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-10808","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/posts\/10808","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/comments?post=10808"}],"version-history":[{"count":0,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/posts\/10808\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/media\/10809"}],"wp:attachment":[{"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/media?parent=10808"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/categories?post=10808"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/tags?post=10808"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}