{"id":11206,"date":"2025-05-07T16:42:22","date_gmt":"2025-05-07T19:42:22","guid":{"rendered":"https:\/\/mpl.com.br\/?p=11206"},"modified":"2025-05-09T16:02:33","modified_gmt":"2025-05-09T19:02:33","slug":"como-um-suporte-estrategico-e-uma-base-de-conhecimento-fortalecem-empresas-que-utilizam-jd-edwards","status":"publish","type":"post","link":"https:\/\/mpl.com.br\/en\/como-um-suporte-estrategico-e-uma-base-de-conhecimento-fortalecem-empresas-que-utilizam-jd-edwards\/","title":{"rendered":"How Strategic Support and a Knowledge Base Strengthen Companies Using JD Edwards"},"content":{"rendered":"<p>Companies operating with Oracle JD Edwards face daily challenges to ensure the stability and efficiency of the ERP. Recurring problems, high maintenance costs and difficulties in using the<br \/>\nsystem can directly affect productivity and strategic decision-making.<br \/>\nTo overcome these challenges, having specialized support combined with a structured knowledge base makes all the difference. These two fronts not only reduce downtime, but also generate financial, operational and strategic gains for companies.<\/p>\n<h2>The Role of Specialized Support<\/h2>\n<p>Efficient support for JD Edwards is not limited to resolving technical incidents. It should act as a strategic pillar to optimize system performance and ensure greater predictability in operations. Some of the main benefits include:<\/p>\n<ul>\n<li><strong>Reduced operating costs<\/strong> - Minimizing the need for large internal teams and avoiding failures that generate rework;<\/li>\n<li><strong>ERP performance optimization<\/strong> - Maintaining stability and preventing critical interruptions;<\/li>\n<li><strong>User training<\/strong> - Promoting training so that teams make better use of the system's functionalities.<\/li>\n<li><strong>Analysis of call patterns<\/strong> - Acting preventively to correct problems at their source.<\/li>\n<\/ul>\n<p>This consultative support model turns JD Edwards into a strategic asset, driving efficiency and innovation within companies.The Knowledge Base as a Competitive Differential<\/p>\n<p>Over the course of more than 15 years serving companies using JD Edwards, MPL has consolidated a robust knowledge base, bringing together the main problems and their solutions.<br \/>\nThis database was created from real calls and documented by MPL's consultants, making it a reliable repository that allows clients to use it:<\/p>\n<ul>\n<li><strong>Solve problems faster and at lower cost<\/strong> - Documented solutions reduce the need to open tickets.<\/li>\n<li><strong>Decrease the volume of support<\/strong> - Internal users gain autonomy in managing the system, reducing the number of tickets opened during the month.<\/li>\n<li><strong>Sharing good practices<\/strong> - A problem identified in one company can be avoided in another.<\/li>\n<li><strong>Ensuring continuous improvement<\/strong> - The database is constantly updated, guaranteeing relevant information at all times.<\/li>\n<\/ul>\n<h2>Support-Fix: A Customized Model for Every Company<\/h2>\n<p>MPL has developed Support-Fix, a tailor-made support service to suit different company profiles. This model allows flexibility in contracting and can include:<\/p>\n<ul>\n<li>Functional and\/or technical support;<\/li>\n<li>Ticket packages or hours worked;<\/li>\n<li>Support for other applications in the ERP environment;<\/li>\n<li>1st level support or more advanced service;<\/li>\n<\/ul>\n<p>Unlike conventional approaches, Support-Fix is not limited to resolving one-off problems. The focus is on correcting the root cause of failures, reducing the need for support over time and ensuring greater operational efficiency.<\/p>\n<h2>Turn JD Edwards Support into a Strategic Differential<\/h2>\n<p>Companies that see JD Edwards support as a strategic investment reap benefits such as greater predictability, operational security and cost optimization.<br \/>\nIf your company is looking for support that goes beyond troubleshooting and helps turn ERP into a competitive differentiator, MPL is ready to help.<\/p>\n<p>Get in touch and find out how we can optimize your JD Edwards management!<\/p>","protected":false},"excerpt":{"rendered":"<p>Companies operating with the <a  href=\"https:\/\/mpl.com.br\/en\/solucoes\/oracle-jde\/oracle-jd-edwards\/\">Oracle JD Edwards<\/a> lidam diariamente com desafios para garantir a estabilidade e efici\u00eancia do <a  href=\"https:\/\/mpl.com.br\/en\/solucoes\/erp\/\">ERP<\/a>. Problemas recorrentes, custos elevados de manuten\u00e7\u00e3o e dificuldades na utiliza\u00e7\u00e3o do sistema podem afetar diretamente a produtividade e a tomada de decis\u00f5es estrat\u00e9gicas. Para superar&#8230;<\/p>","protected":false},"author":26,"featured_media":11207,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"wds_primary_category":0,"footnotes":""},"categories":[25,29,26],"tags":[55,59,38,39],"class_list":["post-11206","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-erp","category-jdedwards","category-suporte-fix","tag-integracoes-jd-edwards","tag-reducao-de-customizacoes-jde","tag-suporte","tag-suporte-fix"],"_links":{"self":[{"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/posts\/11206","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/comments?post=11206"}],"version-history":[{"count":0,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/posts\/11206\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/media\/11207"}],"wp:attachment":[{"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/media?parent=11206"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/categories?post=11206"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/tags?post=11206"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}