The industry faces complex, structural challenges that directly impact the relationship with its customers.<\/span> Industry 4.0 brings new opportunities to better understand the customer.<\/p>\n Traditional surveys capture indicators.<\/span> In industry, these little noises go viral:<\/span><\/p>\n Frustrated customers don't complain. They just change supplier.<\/span><\/p>\n In mythology, Hermes was the only one capable of moving between worlds and bringing difficult truths to light with agility and precision.<\/span><\/p>\n In the industrial sector, the gap between <\/span>what your operation delivers<\/b> and <\/span>what the customer really perceives<\/b> can be as great as between the shop floor and management.<\/span><\/p>\n And often, <\/span>no one is there to carry the right message<\/b>.<\/span><\/p>\n O <\/span>Hermes Project<\/b>developed by MPL, acts as a <\/span>strategic messenger<\/b> which translates hidden dissatisfaction into tangible opportunities for improvement - <\/span>with method, analysis and technology<\/b>.<\/span><\/p>\n Inspired by the mythological god, the corporate Hermes goes to the client, collects perceptions and returns clarity about the situation:<\/span><\/p>\n Because we are recognized for excellence in management systems - but also for transforming our own processes based on active listening to our industrial customers.<\/span><\/p>\n We understand operations, technology and relationships.<\/b> Diagnosis: a call for truth<\/b><\/p>\n The first phase of the Hermes Project is a <\/span>real satisfaction diagnosis<\/b> - clear, objective, to the point.<\/span><\/p>\n You receive a report with:<\/span><\/p>\n The Hermes Project is the link between your operation and your client's real perception of value.<\/span> It brings diagnoses. It brings clarity. It brings action.<\/b><\/p>\n And that's where transformation comes from.<\/span><\/p>\n #ProjectHermes #IIntelligentIndustry #EctiveListening 1TP7IndustrialRelationship #CustomerExperience #IndustrialSuppliers #TDigitalTransformation #B2B #MPL<\/span><\/p>","protected":false},"excerpt":{"rendered":" Most industries don't know what their clients<\/a> really think about industry<\/a> 4.0 A industry<\/a> faces complex and structural challenges that directly impact the relationship with its customers. clients<\/a>. Among the most critical are: A industry<\/a> 4.0 brings new opportunities<\/a> para entender melhor…<\/p>","protected":false},"author":26,"featured_media":11356,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"wds_primary_category":0,"footnotes":""},"categories":[25,22,23],"tags":[],"class_list":["post-11355","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-erp","category-mpl","category-oracle"],"_links":{"self":[{"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/posts\/11355","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/comments?post=11355"}],"version-history":[{"count":0,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/posts\/11355\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/media\/11356"}],"wp:attachment":[{"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/media?parent=11355"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/categories?post=11355"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/tags?post=11355"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n<\/span>Among the most critical are:<\/span><\/p>\n\n
In environments where efficiency and standardized processes are a priority, the voice of the customer ends up being silenced by rigid routines and contractual relationships based on delivery, not perception.<\/strong><\/h3>\n
\n<\/span>But they ignore the subtle signs, the noises of dissatisfaction, the daily undocumented friction between customer and supplier.<\/span><\/p>\n\n
\n<\/span><\/li>\n<\/ul>\nHermes: the messenger between worlds, now for industry<\/b><\/h3>\n
That's where the Hermes Project comes in.<\/b><\/h3>\n
\n
Why the MPL?<\/h3>\n
\n<\/b>And we apply this knowledge to deliver not just efficiency, but <\/span>lasting trust in the industrial chain.<\/b><\/p>\n\n
Because your customers are not gods... <\/b>But they want to be treated with intelligence, agility and respect.<\/b><\/h3>\n
\n<\/span>He doesn't bring promises.<\/span><\/p>\n