{"id":11488,"date":"2025-12-16T09:52:12","date_gmt":"2025-12-16T12:52:12","guid":{"rendered":"https:\/\/mpl.com.br\/?p=11488"},"modified":"2025-12-16T09:52:12","modified_gmt":"2025-12-16T12:52:12","slug":"accuracy-of-100-and-predictability-of-costs-sertradings-intelligent-automation-project-with-mpls-doc-ia-agent","status":"publish","type":"post","link":"https:\/\/mpl.com.br\/en\/acuracia-de-100-e-previsibilidade-de-custos-o-projeto-de-automacao-inteligente-da-sertrading-com-o-agente-doc-ia-da-mpl\/","title":{"rendered":"100% Accuracy and Cost Predictability: Sertrading's Intelligent Automation Project with MPL's Doc.IA Agent"},"content":{"rendered":"<p><span style=\"font-weight: 400\">Go behind the scenes of the partnership that transformed complex document processing, eliminating operational errors and ensuring scalability with the Multi-LLM architecture.<\/span><\/p>\n<p><b>The Critical Challenge of Foreign Trade<\/b><\/p>\n<p><span style=\"font-weight: 400\">Sertrading, one of the largest foreign trade companies in Brazil and recently acquired by BTG Pactual, handles a massive volume of business-critical documents on a daily basis: commercial invoices, bank slips, bills of lading, invoices and documents from international suppliers.<\/span><\/p>\n<p><span style=\"font-weight: 400\">The problem was not just the sheer volume of documents, but mainly the high variation in layout, multiple languages and heterogeneous formats that these files present. This scenario required time-consuming manual analysis, which was subject to human error and had a direct impact on operational efficiency, internal team expertise and the ability to scale critical processes.<\/span><\/p>\n<p><span style=\"font-weight: 400\">To eliminate rework, reduce operational friction and speed up response times in business-sensitive processes, Sertrading decided to invest in the MPL Doc.IA intelligent agent, a document automation solution based on generative AI and Multi-LLM architecture.<\/span><\/p>\n<p><b>Why did Sertrading choose MPL?<\/b><\/p>\n<p><span style=\"font-weight: 400\">Before making the final decision, Sertrading conducted a thorough evaluation of the different automation and computer vision platforms available on the market.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Alberto Basile, CIO of Sertrading, explains the criteria that led to the choice of MPL:<\/span><\/p>\n<p><b>\u201cBefore hiring the MPL Doc.IA agent, did you evaluate other solutions on the market? What criteria were decisive in choosing MPL?\u201d<\/b><\/p>\n<p><i><span style=\"font-weight: 400\">Alberto Basile, CIO of Sertrading:<\/span><\/i><i><span style=\"font-weight: 400\"><br \/>\n<\/span><\/i><i><span style=\"font-weight: 400\"><br \/>\n<\/span><\/i><i><span style=\"font-weight: 400\">\u201cYes. We evaluated other automation and computer vision platforms, but MPL stood out for three main reasons:<\/span><\/i><\/p>\n<ul>\n<li style=\"font-weight: 400\"><i><span style=\"font-weight: 400\">Real accuracy in complex scenarios, especially foreign trade documents, which often have irregular layouts. Other solutions tested achieved around 70% to 85% accuracy, while in this model we averaged over 95% and, in many cases, 100% accuracy.<\/span><\/i><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400\"><i><span style=\"font-weight: 400\">Multi-LLM architecture, which gives us the flexibility to choose the ideal model for each type of document, balancing cost and performance intelligently.<\/span><\/i><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400\"><i><span style=\"font-weight: 400\">Speed of implementation and the ease of configuring new documents without relying on the technical team or long, complex projects.<\/span><\/i><\/li>\n<\/ul>\n<p><i><span style=\"font-weight: 400\">In addition, we noticed the maturity and closeness of the MPL team throughout the journey, which was strategic in ensuring a project with low risk and quick results.\u201d<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400\">These three pillars: superior accuracy, technological flexibility and agile deployment, were key to Sertrading's trust in MPL as a strategic partner for digital transformation.<\/span><\/p>\n<p><b>The Project's High Accuracy Result Exceeded Expectations<\/b><\/p>\n<p><span style=\"font-weight: 400\">The success of the project is testimony to MPL's technical excellence and the maturity of the Doc.IA solution. The agent is an advanced platform capable of performing automatic document classification, OCR (optical character recognition) and contextualized data extraction with high accuracy, even on complex, multi-lingual documents with great variation in layout.<\/span><\/p>\n<p><b>Project Phase 1 Performance<\/b><\/p>\n<p><span style=\"font-weight: 400\">The accuracy achieved in the first phase of the project impressed the Sertrading team and proved that the solution stood out from the alternatives evaluated:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Document Type<\/b><\/td>\n<td><b>Accuracy<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400\">Boletos<\/span><\/td>\n<td>\n<p style=\"text-align: right\"><span style=\"font-weight: 400\">100%<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400\">Bill of Lading (CE)<\/span><\/td>\n<td>\n<p style=\"text-align: right\"><span style=\"font-weight: 400\">99%<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400\">Bill of Lading Item (CE Item)<\/span><\/td>\n<td>\n<p style=\"text-align: right\"><span style=\"font-weight: 400\">99%<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400\">Invoices<\/span><\/td>\n<td>\n<p style=\"text-align: right\"><span style=\"font-weight: 400\">98%<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">These results made it possible to eliminate a large part of the operational errors that previously required manual rework, additional conferences and delays in critical processes, freeing up the team for analytical, strategic and higher value-added activities.<\/span><\/p>\n<p><b>Innovation with Predictability: The Multi-LLM Architecture<\/b><\/p>\n<p><span style=\"font-weight: 400\">The technological differential implemented by MPL was the Multi-LLM (Multi-Large Language Model) architecture, which uses generative AI models provided by Oracle Cloud Infrastructure (OCI) Generative AI.<\/span><\/p>\n<p><span style=\"font-weight: 400\">This approach allows Sertrading to automatically select the language model best suited to the complexity of each type of document, optimizing accuracy and reducing operating costs by avoiding the use of more robust (and more expensive) models in scenarios where lighter models are sufficient.<\/span><\/p>\n<p><b>The Practical Benefits of Multi-LLM Architecture<\/b><\/p>\n<p><span style=\"font-weight: 400\">Alberto Basile highlights the concrete benefits of this approach:<\/span><\/p>\n<p><i><span style=\"font-weight: 400\">\u201cThe Multi-LLM approach completely changes the game. We're not stuck with a single model that's more expensive or slower. For simple documents, we can use lighter models at a reduced cost. For the most critical documents - such as CE Mercante and Commercial Invoice - we can opt for more robust models.<\/span><\/i><i><span style=\"font-weight: 400\"><br \/>\n<\/span><\/i><i><span style=\"font-weight: 400\"><\/p>\n<p><\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400\">This has brought us two clear benefits:<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400\"><\/p>\n<p><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><i><span style=\"font-weight: 400\">Direct reduction in operating costs, because we don't pay for \u2018excess computing power\u2019 where it's not needed;<\/span><\/i><i><span style=\"font-weight: 400\"><br \/>\n<\/span><\/i><i><span style=\"font-weight: 400\"><\/p>\n<p><\/span><\/i><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400\"><i><span style=\"font-weight: 400\">Increased performance, as each type of document is handled by the most appropriate template.<\/span><\/i><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><i><span style=\"font-weight: 400\">For us, this guarantees financial predictability and scalability of document automation.\u201d<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400\">This architectural flexibility is essential for companies that want to scale automation with generative AI in a sustainable way, controlling costs without sacrificing quality.<\/span><\/p>\n<p><b>The MPL Experience: Technical and Transparent Partnership<\/b><\/p>\n<p><span style=\"font-weight: 400\">When asked about his experience with the MPL team throughout the pre-sales, implementation and post-go-live support phases, Alberto Basile emphasized the quality of the partnership at all stages of the project:<\/span><\/p>\n<p><i><span style=\"font-weight: 400\">Alberto Basile, CIO of Sertrading:<\/span><\/i><i><span style=\"font-weight: 400\"><br \/>\n<\/span><\/i><i><span style=\"font-weight: 400\"><br \/>\n<\/span><\/i><i><span style=\"font-weight: 400\">\u201cThe experience was excellent at every stage. The MPL team is extremely technical, approachable and transparent. During the pre-sale, it was already clear that they understood our documents and our operation deeply.<\/span><\/i><i><span style=\"font-weight: 400\"><br \/>\n<\/span><\/i><i><span style=\"font-weight: 400\">In implementation, the highlight was the speed and quality of delivery, as well as the ability to adapt the agent quickly to the most critical formats.v<\/span><\/i><i><span style=\"font-weight: 400\"><br \/>\n<\/span><\/i><i><span style=\"font-weight: 400\">Post-go-live, we had continuous support, with close monitoring of indicators and fine-tuning of performance.<\/span><\/i><i><span style=\"font-weight: 400\"><br \/>\n<\/span><\/i><i><span style=\"font-weight: 400\"><br \/>\n<\/span><\/i><i><span style=\"font-weight: 400\">This type of partnership makes a difference because it reduces risk and speeds up results.\u201d<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400\">This testimony reinforces the importance of choosing a partner who not only masters the technology, but also has a deep understanding of the business processes and acts in a consultative manner throughout the project cycle.<\/span><\/p>\n<p><b>Strategic Results and Scalability<\/b><\/p>\n<p><span style=\"font-weight: 400\">By eliminating operational errors and automating repetitive reading and typing tasks, the Sertrading team was able to redirect effort to analytical activities, strategic decisions and continuous process improvement, instead of spending time on low value-added operational tasks.<\/span><\/p>\n<p><span style=\"font-weight: 400\">In addition to the immediate gains in productivity and quality, Doc.IA's potential for scale is huge. Sertrading is already identifying concrete opportunities to expand the solution to other areas and processes, such as:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Billing<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Supplier registration<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Validation of logistics documents<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Compliance and auditing<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Financial processes and accounts payable<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Customer service<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">Scalability, according to the Sertrading team, lies not only in the platform's technological capacity, but in MPL's ability to transform various document flows into faster, more precise processes that are fully integrated into the company's digital ecosystem.<\/span><\/p>\n<p><b>Next Steps: Take This Transformation to Your Operation<\/b><\/p>\n<p><span style=\"font-weight: 400\">Companies like Sertrading are already making real, measurable gains with MPL's intelligent document automation agent. If your operation faces similar challenges - such as high document volume, layout variation, multiple languages, error-prone manual processes or difficulty scaling critical operations - you can replicate this success.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Contact MPL and schedule a demonstration of Doc.IA to assess the potential impact on your operational reality and understand how Multi-LLM architecture can bring superior accuracy with cost predictability.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>About MPL<\/b><\/p>\n<p><span style=\"font-weight: 400\">MPL specializes in digital transformation with a focus on Oracle JD Edwards and emerging technologies such as generative AI, low-code, intelligent automation and cloud computing (Oracle Cloud Infrastructure). With more than 35 years in the market and global operations via the Redfaire International consortium, MPL is positioned as a strategic partner for companies seeking innovation with security, predictability and measurable results.<\/span><\/p>\n<p><span style=\"font-weight: 400\">1TP7IntelligentAutomation #IAGenerative #TigitalTransformation #CommerceExternal #MPL #DocIA #OracleCloud #MultiLLM #OCR #PedocumentProcessing<\/span><\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Conhe\u00e7a os bastidores da parceria que transformou o processamento de documentos complexos, eliminando erros operacionais e garantindo escalabilidade com a arquitetura Multi-LLM. O Desafio Cr\u00edtico do Com\u00e9rcio Exterior A Sertrading, uma das maiores empresas de com\u00e9rcio exterior do Brasil e recentemente adquirida pelo BTG Pactual,&#8230;<\/p>","protected":false},"author":26,"featured_media":11489,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"wds_primary_category":0,"footnotes":""},"categories":[331,22],"tags":[],"class_list":["post-11488","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ias","category-mpl"],"_links":{"self":[{"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/posts\/11488","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/comments?post=11488"}],"version-history":[{"count":0,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/posts\/11488\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/media\/11489"}],"wp:attachment":[{"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/media?parent=11488"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/categories?post=11488"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/tags?post=11488"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}