{"id":12017,"date":"2026-02-09T11:53:34","date_gmt":"2026-02-09T14:53:34","guid":{"rendered":"https:\/\/mpl.com.br\/?p=12017"},"modified":"2026-02-13T01:33:21","modified_gmt":"2026-02-13T04:33:21","slug":"the-future-of-outsourcing-as-fixed-support-unites-17-years-of-tradition-with-generative-ai-in-2026","status":"publish","type":"post","link":"https:\/\/mpl.com.br\/en\/o-futuro-do-outsourcing-como-o-suporte-fix-une-17-anos-de-tradicao-a-ia-generativa-em-2026\/","title":{"rendered":"The Future of Outsourcing: How Support-fix unites 17 years of Tradition with Generative AI in 2026"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Maintaining the stability of a complex ecosystem such as the <\/span><b>Oracle JD Edwards<\/b><span style=\"font-weight: 400;\"> has always been a challenge that requires more than technical knowledge; it requires history and long-term vision. The service <\/span><b>support-fix<\/b><span style=\"font-weight: 400;\"> MPL was born out of this need more than 17 years ago, and has established itself as a benchmark for premium outsourcing in the market.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, the technological landscape of 2026 demands constant evolution. What was once focused strictly on ERP has now expanded into a hybrid and dynamic ecosystem.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Beyond JD Edwards: An Expanding Portfolio<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Suporte-fix has evolved to keep pace with our customers' digital transformation journey. Today, our outsourcing expertise covers critical layers of innovation:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Low Code and No Code:<\/b><span style=\"font-weight: 400;\"> Specialized support for agile solutions that guarantee business flexibility.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Oracle Integration Cloud (OIC):<\/b><span style=\"font-weight: 400;\"> Support for complex integrations that keep the flow of data uninterrupted.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Infrastructure at OCI:<\/b><span style=\"font-weight: 400;\"> Management and maintenance of cloud environments with a focus on high performance and security.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Proprietary systems:<\/b><span style=\"font-weight: 400;\"> Personalized service for specific solutions developed for each client.<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">The Revolution of 2026: Artificial Intelligence at the Service of Support<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The great innovation we are presenting this year is the launch of our <\/span><b>Proprietary Artificial Intelligence<\/b><span style=\"font-weight: 400;\">, developed in-house by the MPL team.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Unlike generic tools, our AI has been trained specifically for the JD Edwards universe and our customers' needs. The objective is clear: <\/span><b>turning reactive support into a competitive advantage.<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Real-time responses:<\/b><span style=\"font-weight: 400;\"> Drastic reduction in the waiting time for resolving queries and incidents.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Productivity gains:<\/b><span style=\"font-weight: 400;\"> Freeing up internal teams to focus on strategic tasks while AI solves operational issues.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Cost reduction:<\/b><span style=\"font-weight: 400;\"> Optimization of investment in support through high-precision automated sorting and resolution.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Support-fix is not just a maintenance service; it is a strategic differentiator for companies seeking stability today and innovation tomorrow.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At MPL, we combine more than 40 years of tradition in technology and business innovation with cutting-edge solutions in Artificial Intelligence, process automation and ERPs such as JD Edwards. Our approach combines technical expertise with Low Code and No Code tools, enabling agile, scalable and accessible deployments for different company profiles. We work to accelerate digital transformation, improve productivity and support data-based decision-making with security, efficiency and intelligence.<\/span><\/p>\n<p><b>Find out how we can transform your operation. Get in touch with our experts and find out about the new Support-fix.<\/b><\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Maintaining the stability of a complex ecosystem such as the <a  href=\"https:\/\/mpl.com.br\/en\/solucoes\/oracle-jde\/oracle-jd-edwards\/\">Oracle JD Edwards<\/a> has always been a challenge that requires more than <a  href=\"https:\/\/mpl.com.br\/en\/conhecimento\/\">knowledge<\/a> technical; it requires a track record and long-term vision. The service <a  href=\"https:\/\/mpl.com.br\/en\/suporte-fix\/\">support-fix<\/a> da MPL nasceu dessa necessidade h\u00e1 mais de 17 anos, consolidando-se como&#8230;<\/p>","protected":false},"author":26,"featured_media":12018,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"wds_primary_category":0,"footnotes":""},"categories":[328,22,33,29],"tags":[185,66,121,44,93,241,240,46],"class_list":["post-12017","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inova","category-mpl","category-news","category-jdedwards","tag-clientes-jd-edwards","tag-erp-jde","tag-erp-oracle","tag-jd-edwards","tag-jde-brasil","tag-low-code","tag-no-code","tag-oracle"],"_links":{"self":[{"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/posts\/12017","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/comments?post=12017"}],"version-history":[{"count":0,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/posts\/12017\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/media\/12018"}],"wp:attachment":[{"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/media?parent=12017"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/categories?post=12017"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mpl.com.br\/en\/wp-json\/wp\/v2\/tags?post=12017"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}