Much More Than Just Your System Maintenance
meet the FIX support, our Premiun Outsourcing
Developed based on MPL's experience as an Oracle Brasil integrator and on the Uncommun Service methodology (know more), o support-fix is a service that establishes a secure basis for the provision of IT services for the entire company.
IT Manager Challenges
O support-fix is a solution developed on the basis of MPL's experience as an Oracle Brazil integrator for companies of all sectors and sizes. It establishes a secure basis for providing IT services to the entire company. With it, the manager and his analysis team can devote themselves to the business supported by a model that minimizes risks and adds tools for managing services.
A Unique JD Edwards Support Solution for Every Customer
O support-fix is made up of a set of service modules that have a customized configuration for each client and can encompass the entire group of applications in the environment ERP. The team operates locally or remotely using a service center. The service can include a call center for the first level of user support, or be restricted to second and third level support. The hours are adapted to the different work shifts and time zones of each company.
For all contracted services, a service level agreement (SLA) is established.
Evaluation of Results and opportunities
The centralization of services makes it possible to build a database and analyze the evolution of the service over time. The MPL team generates management reports and holds regular meetings with the clients to evaluate results and identify opportunities for improvement.
Goals and Deliverables
The methodology used by the team support-fix, enhances specialization in all modules of the ERP, This brings gains in all service chains, both in terms of reducing support and maintenance costs, and in terms of increased productivity in the use of systems by users.
Impact on Time and Productivity
The combination of processes and metrics to manage service level agreements allows the customer to plan and track the efficiency of the solution, as well as to reach the established goals.
There isn't a single CIO who isn't constantly on the lookout for solutions to minimize the risks and costs of maintaining your company's systems. This task depends on partners capable of working proactively, who share responsibility for seeking innovative ways of using technology and improving services, generating results.
This is the philosophy of Fix-Support, MPL's remote support solution. Based on the intensive use of web tools, the differential of Fix-Support is precisely the exact matching of the profiles and availability of consultants to the client's needs, allowing problems to be solved quickly. The guarantee of this solution, within reasonable timeframes, is provided by a Service Level Agreement between the parties. All this for a fixed monthly price.
Workshops on Knowledge for our Customers: Adding value to support-fix
With the aim of offering greater value to our clients of support-fix, We hold monthly workshops on a variety of topics of interest to everyone. clients JD Edwards.
The workshops have in common the presentation of JD System functionalities Edwards EnterpriseOne which, depending on the version of the application or tools installed, may already be available for use in the client's environment.
These are objective workshops, aimed mainly at the user or IT area, which could take advantage of the opportunity to increase the knowledge of the system, allowing it to serve its internal public even better.
The theme, date and target audience of each workshop are communicated in advance, allowing the client to disclose internally and prepare in the best possible way.
With this initiative, we are listening to the common sentiment of some of our people clients, who suspect that they are not using the full potential that JD Edwards offers.
We're sure that these workshops will shed light on many new features that have become available over time and which are not always easy to find. knowledge of users or have been forgotten.
Oracle has been constantly investing in JD Edwards and every year it releases a roadmap quite robust. As new features are made available by Oracle, these topics could also feature in future workshops, ensuring that the clients stay up to date with all the news.
To meet technical demands as well as functional ones, the MPL has developed a tool to make it easier for the client's IT team to administer the JD Edwards environment. It works in conjunction with some of the standard features that the system makes available, such as Orchestration and the Server Manager API.
Today the tool already allows the monitoring of the Java memory of the HTML Server and the monitoring of instances (HTML Server and Enterprise)
In both cases, identifying any exception to the pre-established parameters, the tool automatically performs actions, guaranteeing the availability of the service for as long as possible and, simultaneously, alerting the customer's IT team to carry out an analysis of the incident. In this way, in addition to improving the stability of the environment, there is a reduction in costs, since part of the action that would be carried out, either by the internal team or by the consultancy, is already done automatically by the tool.
See what our clients comment on this new experience within the support-fix
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