Chatbots – ODA

Oracle Digital Assistant uses artificial intelligence algorithms based on “Natural Language Processing” (NLP) to understand users' intentions. In addition, Oracle Digital Assistant interprets the phrase to retrieve important information such as: “I want to schedule an appointment for tomorrow”. In addition to understanding the user's intention (scheduling an appointment), it automatically interprets the desired day for the appointment (Day after the current day).

In addition, through supervised machine learning, digital assistants learn as they are used by end users.

Fun fact: Do you know the difference between chatbots and digital assistants?

Chatbots are computer programs that simulate and process human conversations (written or spoken), allowing people to interact with digital devices to order their favorite drink or request a ride from a ride-sharing service. Chatbots interact through relatively simple “conversations”.

It's easy to confuse digital assistants with chatbots – and in fact, a digital assistant is an advanced type of chatbot that can handle more complex interactions in a conversational way. A digital assistant, for example, might respond to a complex request such as: “Schedule a flight to São Paulo for me next Friday, using my usual seating preferences, and arrange transportation to and from the airport.” To respond to this request, the digital assistant will need to access multiple sources and interpret different contexts in the sentence – a capability that the regular chatbot does not have.

Perhaps an easy way to understand the difference is to remember that while all digital assistants are chatbots, not all chatbots are digital assistants.

With Oracle Digital Assistant both can be created.