A few years ago, we conducted a survey of our JD Edwards customer base. Among the researched topics, one caught our attention: speed in estimating and implementing new developments. This item even ranked above others such as price and documentation. It is known to...
For us at MPL, a satisfaction survey is worth a lot! And its value, in addition to all the benefits we already know, also has a tangent benefit for our client, which is a discount on the service provided by Support-fix – our JD support service...
Stop wiping ice! Support-fix is MPL's JD Edwards support service, one of the pillars of its methodology is the identification and treatment of the root cause. Whatever the type of problem, not addressing the root cause is a serious mistake. In management systems,...