08 Jun 10 years of Support-Fix.
Fix-support completes 10 years of operation.
Support-fix, MPL's outsourcing unit, completed 10 years now in May. Currently counting on more than 30 professionals working directly in its operation, Support-fix was born from the customers' need to have a differentiated support service, which combined quality and efficiency with a personalized service provision.
Based on MPL's expertise as a solution integrator and with a differentiated methodology, 100% focused on understanding the needs of each customer quickly and efficiently, Support-fix has become much more than a maintenance and support service for the environment. operations of its customers.
In practice, Support-fix ensures that the IT Manager and his team can dedicate themselves to business issues, supported by a model that minimizes risks and adds tools for the management of services.
The Uncommon Service methodology guarantees efficient IT management, focused on the real needs of customers. In this way, Support-fix supports both the IT governance of our customers and the operation with end users, thus establishing a secure basis for providing IT services to companies.
“Performing both remote and in-house service, the Support-fix team is multifunctional, composed of highly specialized professionals, not only in the supported applications, but also in the various business processes involved”, emphasizes Luiz Fernando Carvalho, manager of the Unit Support-fix. “The focus of the service is always the search for the root cause, thus eliminating the recurrence of problems”, adds Carvalho.
Today, the Support-fix Unit has 67 companies in its customer portfolio, supporting more than 2,000 users in 20 Brazilian states and in more than 9 Latin American countries.
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