09 Feb The Future of Outsourcing: How Support-fix unites 17 years of Tradition with Generative AI in 2026

Maintaining the stability of a complex ecosystem such as the Oracle JD Edwards has always been a challenge that requires more than knowledge technical; it requires a track record and long-term vision. The service support-fix MPL was born out of this need more than 17 years ago, and has established itself as a benchmark for premium outsourcing in the market.

However, the technological landscape of 2026 demands constant evolution. What used to be focused strictly on the ERP, Today it has expanded into a hybrid and dynamic ecosystem.

Beyond JD Edwards: An Expanding Portfolio

O support-fix has evolved to accompany the digital transformation of our clients. Today, our outsourcing expertise covers critical layers of innovation:

• Low Code and No Code: Specialized support for solutions that guarantee business flexibility.
• Oracle Integration cloud (OIC): support of complex integrations that keep the flow of data uninterrupted.
• Infrastructure at OCI: Management and maintenance of cloud environments with a focus on high performance and security.
• Proprietary systems: Personalized service for solutions developed for each client.

The Revolution of 2026: Artificial intelligence Support Service

The great innovation we are presenting this year is the launch of our Artificial intelligence owner, developed in-house by the MPL team.

Unlike generic tools, our AI has been trained specifically for the JD Edwards universe and the needs of our customers. clients. The objective is clear: turning reactive support into a competitive advantage.

• Real-time responses: Drastic reduction in the waiting time for resolving queries and incidents.
• Productivity gains: Freeing up internal teams to focus on strategic tasks while AI solves operational issues.
• Cost reduction: Optimization of investment in support through high-precision automated sorting and resolution.

O support-fix is not just a maintenance service; it is a strategic differentiator for companies seeking stability today and innovation tomorrow.

At MPL, we combine more than 40 years of tradition in technology and business innovation with solutions in Artificial intelligence, process automation and ERPs such as JD Edwards. Our approach combines technical expertise with Low Code and No Code tools, enabling agile, scalable and accessible deployments for different company profiles. We work to accelerate the digital transformation, improve productivity and support data-driven decision making with security, efficiency and intelligence.

Find out how we can transform your operation. Get in touch contact with our experts and get to know the new support-fix.