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ERP Oracle JD Edwards

10 Jan Maximize the Potential of Your Oracle JD Edwards ERP System

Posted at 11:38h in ERP, uncategorized by
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Maintaining ERP Oracle JD Edwards funcionando com alto desempenho é um desafio constante para muitas empresas. Seja pela complexidade do sistema, pelos altos custos de manutenção ou pela dificuldade de atender a todas as demandas dos usuários, a verdade é que esses desafios podem acabar limitando a produtividade e a eficiência da sua operação. Mas e se você pudesse transformar essas dificuldades em opportunities para otimizar processos, reduzir custos e garantir a satisfação de seus usuários?

The Main Challenges in Supporting JD Edwards

Companies that use Oracle JD Edwards frequentemente enfrentam problemas como:

- High costs for internal teams : Maintaining a dedicated IT team to support the system can have a significant impact on the budget.
- Low system stability : Interruptions and failures can jeopardize the continuity of critical processes.
- Underutilization of the system : Many JD Edwards functionalities end up not being exploited, limiting the return on investment.
- Lack of standardization in service : Rework and delays in solving problems are a reflection of the absence of clear, well-structured processes.
- Complex demand management : Sem um banco de knowledge consolidado e ferramentas adequadas, a administração do suporte pode se tornar ineficaz.

These challenges not only affect IT, but also reverberate in other business areas, damaging productivity and, consequently, the company's results.

A Solução MPL: support-fix – Suporte Especializado e Personalizado

O support-fix, serviço de support da MPL para o suporte aos usuários do sistema JD Edwards, foi desenvolvido para atender às necessidades específicas de empresas que utilizam o Oracle JD Edwards, oferecendo uma abordagem diferenciada e focada em resultados.

Main benefits of the service

 
1. Cost reduction
With a specialized team and structured methodology, we eliminate the need for large in-house IT teams, significantly reducing salary costs.
 
2. Stability and High Availability
Our monitoring tool automates critical actions, such as managing Java memory and system instances, ensuring greater stability and less impact in the event of failures.
 
3. Maximum System Utilization
Workshops mensais e nossa base de knowledge permitem que sua equipe explore todo o potencial do JD Edwards, aumentando a produtividade e eficiência em todas as áreas de negócio. Configuração de pequenas melhorias que podem representar grandes ganhos. Treinamento específicos para os usuários que repetitivamente tem a mesma dificuldade em certos processos.
4. Standardized and Proactive Service
With well-defined processes and detailed reports, you will have total control over support performance and can adjust the model according to business demands.
 
5. Focus on User Satisfaction
Periodic surveys help to measure user satisfaction and identify points for improvement, ensuring quality service and consistent results.
 
6. Ease of Management
By shifting the focus from managing people to managing SLAs (service level agreements), you simplify management and ensure that demands are met efficiently.

Como Funciona o support-fix

Our methodology combines advanced technology, the expertise of a 100% CLT team and clear processes to deliver results. Every quarter, we hold evaluation meetings to ensure that the service model is aligned with your company's needs.

What's more, our reports include detailed performance indicators, allowing you to make decisions based on hard data to further improve your operation.

Tangible Results for Your Company

Companies that have opted for MPL's Support Service have reported:

- Significant reduction in operating costs.
- Greater system stability and performance.
- High end-user satisfaction.
- Greater control and efficiency in support management.
- Reducing the feeling that users are underutilizing the system.

Turn your support into a strategic differentiator

Com mais de 39 anos no mercado e mais 14 anos de experiência com o support-fix, temos uma metodologia comprovada, a MPL oferece uma solução completa e sob medida para empresas que utilizam o Oracle JD Edwards.

Atendemos mais de 1000 usuários finais, com 99% de aprovação de nossos clients; entre eles, alguns com mais de 10 anos de relacionamento. Esse é o nosso selo de qualidade.

It's time to simplify the management of your JD Edwards, reduce costs and increase operational efficiency.

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