08 Jun 10 years of Support-Fix.

support-fix completes 10 years of operation.

O support-fix, MPL's outsourcing unit, celebrated its 10th anniversary in May. Currently with more than 30 professionals working directly in its operation, the support-fix was born out of the clients to have a differentiated support service, combining quality and efficiency with personalized service provision

Based on MPL's expertise as an integrator of solutions and with a differentiated methodology, focused 100% on understanding the needs of each client quickly and efficiently, the support-fix has become much more than a maintenance and support service for the operating environment of its customers. clients.

In practice, the support-fix ensures that the IT Manager and his team can devote themselves to business issues, supported by a model that minimizes risks and adds tools for managing services.

THE Uncommon Service methodology ensures efficient IT management, focused on the real needs of the company. clients. Thus, the support-fix supports both the IT governance of our clients, In addition, the company's IT services are based on the same principles as its end-user operations, thus establishing a secure base for the provision of IT services to companies.

“Providing both remote and in-house service, the team support-fix is multifunctional, composed of highly specialized professionals, not only in the applications supported, but also in the various business processes involved,” says Luiz Fernando Carvalho, manager of the Unit support-fix. “The focus of the service is always on finding the root cause, thus eliminating the recurrence of problems,” adds Carvalho.

Today Unity support-fix has 67 companies in its portfolio of clients, supporting more than 2,000 users in 20 Brazilian states and more than 9 Latin American countries.