26 May Pursuing what our JD Edwards customers value
A few years ago, we conducted a survey of our JD Edwards customer base.
Among the topics researched, one caught our attention: speed in estimating and implementing new developments.
This item even ranked above others such as price and documentation.
Everyone knows that when customizing a system, whether to meet a corrective or improvement need, there are a series of activities to be carried out.
To arrive at an estimate, there is a need to involve consultants to understand the need and design of the product to be delivered. Who better to do this job than the professionals who are already involved in your company's day-to-day operation, and who constantly deal with your users?
Support-fix: More Agility for New Developments in JD Edwards
To better satisfy our customers, with more agility and lower cost, the MPL-fix support created a process to meet small development demands.
Combining the experience, the seniority of our consultants in the Oracle JD Edwards EnterpriseOne system and the, already mentioned, knowledge of the processes of the customers that we serve through the support area, it was possible to significantly reduce the response time in the development estimates.
Both the request by the client and the return of the estimates are carried out by opening a simple call, eliminating all the bureaucracy common to traditional projects.
With no need for a formal proposal, since these developments can be treated as a variable demand from Support-fix – a demand that is already addressed in this service contract – we were able to even speed up the implementation of the improvement requested by the customer.
More agility, lower costs: the Support-fix team is already assembled, it already knows your company's problem – because it deals with it daily, it already interacts with its users, it already has all the necessary accesses to carry out the work. We don't need to assemble a different team to serve them. And with that, the operational return on your investment can be perceived more quickly.
In addition, management hours in this type of implementation are much lower than those estimated in traditional projects, since we use part of the already existing Fix-Support structure for these small developments.
Even when customer demands are more complex, and that prevents us from meeting them through Support-fix, your estimates can be made faster and more assertively, as it relies on a pre-analysis carried out by our support team.
Some Numbers for You
So that you can have an idea, this year alone, a relevant part of the Fix-Support revenue came from the implementation of new features. There were a total of 30 improvements, implemented in 7 different clients, which now have new functionalities to improve the system's performance and facilitate its operation.
Learn more about MPL support service, functional or technician, It is contact us!
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