07 May How Strategic Support and a Knowledge Base Strengthen Companies Using JD Edwards

Companies operating with the Oracle JD Edwards deal with challenges on a daily basis to ensure the stability and efficiency of the ERP. Recurring problems, high maintenance costs and difficulties in using the
system can directly affect productivity and strategic decision-making.
To overcome these challenges, relying on specialized support combined with a base of knowledge structure makes all the difference. These two fronts not only reduce downtime, but also generate financial, operational and strategic gains for companies.

The Role of Specialized Support

Efficient support for JD Edwards is not limited to resolving technical incidents. It should act as a strategic pillar to optimize system performance and ensure greater predictability in operations. Some of the main benefits include:

• Reduced operating costs - Minimizing the need for large internal teams and avoiding failures that generate rework;
• Optimizing the performance of ERP - Maintaining stability and preventing critical interruptions;
• User training - Promoting training so that teams make better use of the system's functionalities.
• Analysis of call patterns - Acting preventively to correct problems at their source.

This consultative support model turns JD Edwards into a strategic asset, driving efficiency and innovation within companies. Knowledge As a Competitive Differential

Over more than 15 years serving companies using JD Edwards, the MPL consolidated a base of knowledge robust, bringing together the main problems and their solutions.
This database was created from real calls and documented by MPL's consultants, making it a reliable repository that allows the clients:

• Solve problems faster and at lower cost – Solutions documented reduces the need to open tickets.
• Decrease the volume of support - Internal users gain autonomy in managing the system, reducing the number of tickets opened during the month.
• Sharing good practices - A problem identified in one company can be avoided in another.
• Ensuring continuous improvement - The database is constantly updated, guaranteeing relevant information at all times.

Fix-Support: A Customized Model for Every Company

MPL developed the Fix-Support, a support tailored to suit different company profiles. This model allows flexibility in contracting, and can include:

• Functional and/or technical support;
• Ticket packages or hours worked;
• Service to other applications in the environment ERP;
• 1st level support or more advanced service;

Unlike conventional approaches, the Fix-Support is not limited to solving one-off problems. The focus is on correcting the root cause of failures, reducing the need for support over time and ensuring greater operational efficiency.

Turn JD Edwards Support into a Strategic Differential

Companies that see JD Edwards support as a strategic investment reap benefits such as greater predictability, security operational and cost optimization.
If your company is looking for support that goes beyond resolving problems and helps to transform the ERP a competitive edge, the MPL is ready to help.

Enter in contact and find out how we can optimize the management of your JD Edwards!