28 Jun Generative AI + ERP: a successful partnership!

THE Artificial intelligence is certainly as important a technological revolution as the internet and smartphones.
One of the most important benefits of AI is increased productivity.
Generative AI models, for example, create answers based on previously trained data, speeding up our time when making queries and resolving doubts, among other capabilities.

Thinking about the use of our ERP, How can we use this robustness to increase our productivity?
In the corporate environment, it is essential to obtain answers from internal data and data of interest to the public that will use AI. O RAG (Retrieval-Augmented Generation), in short, allows us to ask generative AI models to create answers based on the data we define, without the need to train them again.

A Generative AI + RAG use case in the ERP is to answer users' questions about the operation of the system itself.
It is very common for companies to have various internal documents on the operation of the ERP, There are also manuals on how to use the system, indicating how certain exceptions need to be handled, process definitions and so on. In addition, there are manuals in the system itself on how to use its screens and reports.

Using a digital assistant and internal procedures, we can answer users' questions about what to do in a particular process or how to handle an exception. And if they have difficulties using a particular screen in the system, we can support them in this functionality, based on the manuals.

Without AI, the time spent searching through documentation and even consulting other users would be much longer.

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