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Conducting satisfaction surveys is essential when you want to understand the customer's feeling in relation to the service provided by your company.

Se a empresa der a importância devida às respostas recebidas, terá a oportunidade de realizar os ajustes necessários até chegar a um serviço de excelência e, ocasionalmente, até mesmo exceder as expectativas dos clients.

Por outro lado, pesquisas muito longas não geram retorno e costumam deixar os clients insatisfeitos.

The balance between simplicity, ease of completing the survey and the detail needed to evaluate the service is critical to success.

Seguindo a metodologia do Suporte-fix, the MPL emite uma pesquisa de satisfação a cada chamado de suporte concluído.

It is simple, easy and quick to fill out by the customer, but it manages to cover the most important points to be evaluated in the service.

Behind it, we have constant monitoring of the responses received and a team of managers and directors to ensure that no negative response goes unnoticed.

A nossa receita é essa: simplicidade na ponta e robustez na support.

See more at https://mpl.com.br/solucoes/sustentacao/outsourcing-jd-edwards-suporte-fix/ or https://mpl.com.br/solucoes/sustentacao/suporte-fix-tec/