12 May The main challenges – Outsourcing Services

The main challenges of outsourcing:

Optimizing the performance of business processes, regardless of the size of the company, demands an issue that needs to be coldly analyzed: there are enough qualified and updated human resources to maintain the current operation at an adequate level of service and, at the same time, make the urgent changes arising from market competitiveness or legislation?

This question applies to all areas, but we will focus on the area of information technology (IT), since it is particularly impacted by the permanent technological evolution of the solutions used as operational tools by companies, as well as by the business environment.

Companies that depend on a complex operating environment in the IT area tend to lose a lot when they don't analyze the possibility of outsourcing. (Outsourcing of services).

IT outsourcing is not only intended to “unburden” the sector, but, far beyond that, is focused on progressively improving the entire environment and the tools that operate there, in addition to correcting errors and failures made over time.

It is necessary to consider outsourcing as a way to ensure operational efficiency and process improvement within the sector.

We can analyze some other advantages of outsourcing, such as:

1. Reduction of fixed costs;

2. Makes qualified human resources available to the company quickly and for as long as necessary;

3. Accelerates users' learning curve through the exchange of experience with experienced professionals in different situations.

When we talk about project management the implementation of a ERP, We know how complex the process is. We know that ERP is a necessary infrastructure for the operation of the company, as well as the expectation that it will support the company in the search for competitive advantages for its profitability.

With the outsourcing service, this advantage can increase considerably.

Having the confidence that an experienced consultant will help your company with its ERP, The confirmation that your assets (human resources, etc.) will be as productive as possible and that you will know how to act in the event of failures and bugs is the confirmation that your assets (human resources, etc.) will be as productive as possible. ERP) work together to continuously improve their processes.

We illustrate in two examples situations where the outsourcing service not only found where the fault was located, but also corrected it and prevented further damage from occurring.

We spoke to two consultants from FIX support, MPL's outsourcing service, and they reported on their long-standing experiences with the service.

Adriana Olsson (FIX SUPPORT) talks about her experience as a consultant in an outsourcing service:

“I've been working with outsourcing for over 20 years and, during this time, I've been involved in the creation of solutions for the most diverse needs, both in terms of improving processes and procedures, and in terms of solving problems of great urgency and high impact on operations. ” - says Adriana.

“As an example of this last situation, I can cite a case in which, due to the improper execution of a process of great complexity and risk, carried out by a user without proper training, all sales orders registered in the system were reprocessed. Upon identifying the error in the processing, the cancellation of the process was requested, however, a series of duplications had already been generated in accounting entries, in Cardex and in Accounts Receivable in the company's system.

Upon verifying the situation of great impact for the company's business, our intervention was requested in order to correct the unforeseen situation generated, affecting the integrity of the system with a series of records generated in the database.

A detailed analysis of the tables involved and the scope was carried out, together with the team of users of each impacted area of the company, having drawn up a strategic plan for the cleaning and correction of the system information. Thanks to the actions of all those involved, all the problems identified were resolved and the period was closed correctly with the verification of all the information. ”

Also commenting on her experiences with outsourcing is the coordinator and consultant at FIX SUPPORT, Lenyr Santos:

I've been working with Outsourcing for over 15 years, meeting the most diverse demands of the world. clients and always seeking to guarantee excellence in the analysis of processes.

An example of analytical work by the technical and functional team of the FIX SUPPORT, This was a case in which, due to the alteration of two attributes in the Data Dictionary items in a table used in various modules of the system, several errors arose for the client.

The problem occurred first in a test environment and soon after in a production environment. To prevent the problem from taking on greater proportions, a cleaning was carried out in the table of serialized objects and it was found that the error was restricted to the Web environment.

We have reviewed the current settings, and no impact has been identified with the reported error. After a detailed analysis of the two teams (technical and functional), the problem was found. In order to maintain the integrity of the system and not impact the company's processes, the team made the decision to use backup and equalize the Data Dictionary change.

The result and excellence of this work included knowledge, the expertise and teamwork of everyone involved.

These examples clearly demonstrate that outsourcing can “put out fires” or serve to understand where a mistake was created, how it developed and how negative its impact can be on the company.

Having a ready team that knows how to act in different situations is a competitive advantage and an investment that has a great return in the short and long term.

Learn more about our team and outsourcing services by clicking HERE.