03 Feb support-fix: your JDE support service

O support-fix JDE is made up of a set of service modules that have a customized configuration for each client and can encompass the entire group of applications in the environment ERP.

The team MPL Corporate Software operates locally or remotely using a service center. Service can include a center for the first level of user support, or be restricted to second and third level support.

The schedules are adapted to the work shifts and time zones of each company and you can count on both functional support and technical support for the environment and JD Edwards servers. I.e: O support-fix JDE is tailored to the needs and interests of each client.

The importance of satisfaction surveys

To ensure service continuity and quality, as well as customer satisfaction, the Satisfaction Survey is a powerful tool, perhaps the best existing one, which allows a company to assess the degree of adherence between the service provided and the customer's expectations.

However, research by itself does not bring any benefit. For there to be some gain and for it to be effective, it is necessary that the service provider is dedicated to evaluating the returns and making adjustments to its processes, when necessary.

The two things combined will benefit both the customer, who will be able to have a service that exceeds their expectations, and the company, which by investing in improving service, will win the loyalty of its customers. clients for longer, always guaranteeing the pursuit of excellence.

Nothing is static and clients are increasingly demanding!  

Constantly update yourself on the expectations of your clients is THE key to a good and lasting working relationship between customer and supplier.

With this in mind, the MPL-fix support - our support JD Edwards - issues a satisfaction survey for each service provided.

Making an analogy, the service provided would be a bridge that connects the MPL their clients. The adjustments made, based on the responses to the Satisfaction Survey, would be to maintain its pillars.

Know more about Support-fix Outsourcing JD Edwards, developed based on MPL's experience as an Oracle Brazil integrator and on the Uncommun Service methodology, and the Tec support-fix, a new offer created to meet the market demand for specialized services in CNC (JD Edwards) and DBA (Oracle and SQL Server). Talk to an MPL Expert and start 2023 in the right direction to GROW! ; )