13 Jul Support-fix: The perfect balance of your ERP

When we talk about support a Systems, a stable environment is one in which the number of support demands is within reason, considering the number of systems to be supported and the number of users.

High demand doesn't necessarily mean an unstable environment. But when these demands reflect unaddressed “bugs” or a lack of knowledge by the user area, then we can say that the environment is unstable.

There is no specific rule, a limit amount of events that characterizes whether an environment is stable or not. Each company has its own characteristics.

O support-fix, Through its methodology of continuous recording of events, the search for and treatment of root causes and the use of satisfaction surveys, it ensures that over time the client achieves stability.
Learn more at: https://mpl.com.br/solucoes/sustentacao/outsourcing-jd-edwards-suporte-fix/
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