21 January Does your company have a way to get feedback on the service provided?

Does she know when a customer is dissatisfied?
Is there a queue?
Is your team able to give the necessary attention to the most complex requests?
Your service channel reaches most of your customers. clients, Are they on Whatsapp, Telegram or social media? Does it offer 24/7 service?
Is the cost involved compatible with the level of care?

One 1TP5 Chatbot relationship system developed by MPL with the #OracleDigitalAssistant, integrated to #JDEdwards will provide 24/7 automated customer service and important evaluation information. In addition to maintaining contact with their clients available whenever and wherever you want.

In the link below, you can see a small demonstration of a chatbot sending the duplicate invoice by email.
https://mpl.com.br/mpl-inova/chatbots-oda/