08 Dec Generative AI solving everyday problems.
Generative Artificial Intelligence is the topic of the moment and, certainly, the adoption curve will grow a lot in the coming years.
With each major technological advance, it is common for us to be enthusiastic about applying technology in our companies, but we need to reflect first on which business processes can be positively impacted by it.
The customer service sector is one of the areas that can benefit from this technology, to increase customer satisfaction and retention.
Perhaps you, as a consumer, have already come across a “standard response” to a more complex or specific request, which may not meet 100% what you need. This can happen due to several factors, but the need to respond quickly can cause the attendant to make mistakes or not realize that a request has a particularity. Generative AI can help analyze requests by summarizing, classifying and highlighting important points, contributing to the personalization of service.
It is important to highlight that Generative AI should be seen as a complement to human knowledge and empathy in care, and not as a substitute.
On video https://youtu.be/ok0bUfnvE-c We will show a practical case of using the power of this technology to increase productivity, assertiveness and personalization of service.
Curiosities:
The image of this post was generated by a Generative AI, through the description: “Design of a service sector with happy people”
The production of the video slides was supported by Generative AI, based on a detailed idea brief.
The creation of this post and the video… this is our 100%!
#Maritaca #OCI #IAgenerativa #LLM #OracleDigitalAssistant #OracleCloud
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