Recent Success Cases
OIC Solution – Oracle Integration Cloud
Ancar Ivanhoe is one of the leading companies in the shopping center industry with 50 years of experience and a national presence.
The Brazilian Ancar, which, in the 70s, entered the market as one of those responsible for the development of the second shopping mall built in Brazil, after partnering with the Canadian Ivanhoe Cambridge, in 2006, also adopted the partner's name and began to invest even more in new projects and enterprise management.
Over more than four decades, Ancar Ivanhoe has built a solid reputation in the market not only for its visionary profile and professionalism in its operations in shopping malls, but also for offering a friendly corporate environment and professional development that allows employees to grow together with the company. company.
With a visionary profile, Ancar Ivanhoe has been investing in cutting-edge solutions to improve its internal controls, integrating them with its ERP System to increasingly improve the experience of its users and customers.
In this latest initiative, Ancar implemented the Subscription module of the Oracle ERP Cloud System to control its rentals and developed integrations with the already implemented Oracle JD Edwards EnterpriseOne System, using the OIC – Oracle Integration Cloud solution. It was a quick project, with a little over 2 months of work, to meet the deadline for implementing the new module.
“The Billing System for Management companies is a project that is offering all the infrastructure, security and agility necessary for the work of Ancar professionals. The work that, until then, was carried out manually, with this automation allowed greater freedom for professionals to direct their efforts to other stages of the process and analysis of all data. This years-long partnership with MPL only reinforces the company’s movement to seek automation that enables more effective work, based on data and with the necessary autonomy for managing the employees involved”, guarantees Rafael Lisboa, Superintendent of the Shared Services Center at Ancar Ivanhoe.
Integrated Cooperative with the Most Modern and Intelligent Chatbot
Cooperativa Integrada decided to change its customer service chatbot to a more modern and intelligent one.
The purpose of the exchange is to increase the satisfaction of your target audience and, consequently, customer retention and sales.
According to Integrada's CIO, Emerson Zanoti, this change also shows that the company is committed to offering an excellent experience, through innovation in technology, adding more value to the brand.
The Chatbot called Íris, developed by MPL, on the # platformOracleDigitalAssistant understands complex sentences through natural language processing and also has voice support.
These capabilities will bring more freedom, practicality and agility to the people who will interact with the Iris, according to Emerson.
MPL presented the first curatorship report, where we analyzed people's interactions with Íris.
It was possible to identify several needs of the cooperative members, already in this first report and Emerson believes that this periodic analysis will bring valuable insights to Cooperativa Integrada
The Íris project is constantly evolving to also reach new services, from closing production online to analyzing sent images, through another AI service from Oracle, #OCI Vision.
ÍRIS, THE NEW CHATBOT OF THE INTEGRATED COOPERATIVE
Below is our full conversation with Emerson:
WHAT WERE THE MAIN REASONS FOR YOU TO INVEST IN THE CHATBOT TECHNOLOGY EXCHANGE?
Emerson (CIO of Cooperativa Integrada): “We think that more advanced chatbot technology can deliver a more satisfying and efficient user experience, which can lead to greater customer satisfaction and possibly increased sales. We also think about the innovation factor as investing in chatbot technology demonstrates that a company is committed to providing an innovative and cutting-edge experience to its customers, which can help improve brand awareness.”
WHAT IS YOUR EVALUATION OF NOVA ÍRIS SO FAR? AND WHAT DO YOU EXPECT FOR THE NEXT PHASES OF THE PROJECT?
Emerson (CIO of Cooperativa Integrada): “First impressions are very good, because we have already been able to attest that Oracle's technology will open up more possibilities and also make Íris more flexible, from implementation to IT, functionalities that Integrada will be able to make available to our client.
Through natural language interpretation, our client is no longer tied to a fixed menu of options, he is free to type what he is looking for and the tool can interpret it without any problems. This also works very well with regard to audio, which for our agricultural scenario is very good, thinking of our producer in the field, we want to bring agility.
This agility we will also achieve with new services, from closing production online to analyzing sent images.”
WHAT IS YOUR EVALUATION OF THE MPL TEAM IN CONDUCTING AND DELIVERING THE PROJECT?
Emerson (CIO of Cooperativa Integrada): “MPL presented an exemplary delivery quality throughout the project, from requirements gathering to post Go Live. Throughout the process, the MPL team demonstrated commitment, professionalism and excellence in every step of the project, ensuring that all expectations were met. In addition, the team was very helpful and agile, ready to solve any problem that arose and ensure the success of the project. The quality of MPL's delivery is an example of excellence in IT services and is a great choice for companies looking for efficient and quality solutions.”
DO YOU BELIEVE THAT THE MONTHLY CURATOR'S REPORT (ANALYTICAL REPORT ON PEOPLE'S INTERACTIONS WITH ÍRIS) WILL BRING INSIGHTS TO THE INTEGRATED COOPERATIVE?
Emerson (CIO of Cooperativa Integrada): “I certainly believe that the curated monthly report will bring valuable insights to Cooperativa Integrada! Through the analysis of people's interactions with Íris, it will be possible to identify trends, strengths and weaknesses and opportunities for improvement in customer service. In addition, the report can help the team to better understand the needs and expectations of customers, which is essential to improve the quality of the service offered. “
WOULD YOU ADD ANY ADDITIONAL COMMENTS ABOUT THE PROJECT?
Emerson (CIO of Cooperativa Integrada): “Our goal is to provide an exceptional customer service experience with advanced features and cutting-edge technology. I am very excited about the progress we are making and looking forward to the next phases of the project. Thanks again to MPL for trusting our company.”
LEARN A LITTLE MORE ABOUT THE INTEGRATED COOPERATIVE.
Integrada Cooperativa Agroindustrial was founded in Londrina (PR), on December 6, 1995, by a group of farmers confident in the cooperative system.
With more than two decades of existence, 15 regional offices and 65 receiving units, distributed in notorious producing areas in the states of Paraná and São Paulo, Integrada has become one of the main cooperatives in Brazil.
Present in 50 municipalities, Integrada has 11,000 members and more than 1,800 employees, dedicated to boosting the strength of agribusiness in the country, with revenues of 4.4 billion reais in 2020.
Active in the sale of inputs, technical assistance and receipt of agricultural production, Integrada operates in the markets for soy, corn, wheat, coffee, oranges, among other crops. Most of its income comes from the sale of grains.
Do like Cooperativa Integrada, innovate with us in improving the customer experience with customer service.
JD Edwards Transportation Management: Helping Ampacet with its Logistics and Freight Control
Ampacet Corporation is a company that advances the future of plastics by bringing innovative solutions to develop sustainable businesses for its customers.
Ampacet products are used in applications ranging from packaging, sporting goods, home decor, cosmetics and beauty to home appliances, automotive, healthcare, 3D printing and aerospace. With global and multidisciplinary teams, Ampacet offers in-depth technical, analytical and color matching support, as well as on-site troubleshooting and prototyping services.
Founded in 1937, Ampacet operates 25 factories in 18 countries: Argentina, Australia, Belgium, Brazil, Canada, Chile, China, India, Israel, Italy, Luxembourg, Mexico, Poland, Russia, Thailand, United Arab Emirates, United Kingdom and USA. With four research and development centers – two in the Americas, one in Europe and one in Asia, they sell their products in over 90 countries.
In June/2022, Ampacet Brasil began the implementation of the JD Edwards Version 9.2 Transportation Management System (TMS) Project, with the objective of improving expense control, guaranteeing payments within negotiations, having a detailed expense base by NFe and maximize distribution, obtaining greater efficiency from contracted services.
“MPL participated in a BID with 3 other consultancies, all with a history of providing services to Ampacet South America. The decisive factor in choosing MPL was the level of detail presented, giving greater confidence, as the main concern was having a GO LIVE without restrictions and interruptions in billing.
The management of the project was very professional, with weekly follow-up meetings with the leadership team and several reports requested by the Global Supply Chain Director, which were sent in time and with the necessary precision for the analysis and approval of the customizations. The consultant led the implementation with great harmony with the Key Users, making the conduction of the project “smooth”, without tensions and “dodging” well – together with the Key Users – the agenda restrictions, despite a large load of tests .
As expected, GO LIVE, in October/2022, was very well conducted and without restrictions. We were a few hours (morning period) without billing, totally mitigated by advance planning.
The created interactive menu represents the flow to be followed by the analysts, creating a standardization of the work.
The implementation of the TMS JD Edwards brought a significant improvement in the accuracy of the information, through the correct registration of the rates negotiated in the contract, which are now displayed in detail for the internal collaborators, enabling the tracking of the information, if necessary.
The implementation also allowed for better planning of loads, greater efficiency in hiring and cost reduction.
The System also has several dashboards that will help in the analysis of KPIs for managing operations and finances.” says Anderson Doretto, Supply Chain, Logistics and Planning Manager at Ampacet
Oracle JD Edwards as a Solution in Enterprise Expansion Processes
Rodoil is the largest regional fuel distributor in the south of the country. Founded in 2006, in Caxias do Sul/RS, it is recognized for its solidity and continuous expansion. It currently has more than 500 flagged service stations and 1,500 service stations in the spot market in several cities in Rio Grande do Sul, Santa Catarina and Paraná.
“In October 2021, Rodoil announced the purchase of Tower Brasil Petróleo. With this, the company starts to operate in São Paulo, Minas Gerais, Goiás and Mato Grosso. With the expansion towards the Southeast and Midwest, Rodoil projects a turnover of R$ 7 billion for 2022.
MPL, which already acted as a partner of Rodoil, was called to perform the rollout of the Tower on Rodoil's Oracle JDEdwards. The project was challenging, especially regarding the deadline, but all the work of the Rodoil and MPL teams made the difference to success. The project also had the participation of Tower users.
The project's Go Live took place in early January 2022, strictly on schedule, covering all Rodoil operations for the Tower company.
We can conclude that the project was a success, where we were able to achieve all the objectives that were expected by Rodoil's board of directors”, comments Henrique Barros, Information Technology Manager.
Oracle JD Edwards as a Digital Transformation Solution
GLP is one of the global leaders in investment management and business development in logistics, data infrastructure, renewable energy and related technologies. The combination of investment and operating experience allows you to create value for your clients and investors. It operates in Brazil, China, Europe, India, Japan, USA and Vietnam, with over US$ 120 billion in real estate and private equity funds under management.
“The company's digital transformation with the modernization of processes, through the update of the Oracle JD Edwards ERP, was at the heart of the strategy to sustain the growth of LPG in Brazil.
With the update of the version and the redesign of the features of Oracle JD Edwards, we brought productivity gains to several areas of the company, providing greater reliability of information and a more effective control of operations.
The project's Go Live took place in October 2021, strictly on schedule, covering all the company's ventures and achieving all the goals we had proposed at the beginning of the project.
MPL was already our supplier and presented a proposal in line with our expectations. The project was challenging, but all the work of the GLP and MPL teams made the difference to success. The project also had the participation of the American company Cohn Reznick, which carried out the Advisory Management”, comments Rômulo Otoni Director of LPG Operations in Brazil.