Recognition from our customers is the certainty that we are on the right path

06 Oct Recognition from our customers is the certainty that we are on the right path

In the business world, following best practices is essential to achieving success. These practices are proven strategies and approaches that help companies achieve their goals efficiently and effectively.

By implementing them, organizations can improve their processes, improve the quality of their products or services, reduce costs, minimize risks and increase customer satisfaction.

A satisfied customer brings recognition, which is fundamental to the success of any business. When customers feel valued and appreciated, they tend to become loyal and recommend the company to other people – this is the famous word of mouth advertising.

To achieve this customer recognition, it is important to offer exceptional, personalized and quality service. It is also essential to listen carefully to your needs and expectations, constantly seek improvements and resolve problems quickly and efficiently.

A case that illustrates the importance of excellent service, culminating in customer recognition, is the support service provided to Castrol: the Fix-Support Service.

With personalized and quality service from the MPL team, Castrol has been our client for more than 20 years and to this day we have received numerous compliments and recognition from the client.

Most recently, one of Castrol's sales team members received very positive feedback regarding the accuracy of the Turfview System – one of the systems used by Castrol and supported by MPL.

The client's words: “precision would not be possible without a good partner supporting, pushing and focusing on the result”.

Points for this long-standing partnership, which continues to maintain a high standard of service.

Discover our functional support service in https://mpl.com.br/solucoes/sustentacao/outsourcing-jd-edwards-suporte-fix/ or technique in https://mpl.com.br/solucoes/sustentacao/suporte-fix-tec/