03 Jul Do you listen to your customers, or do you just listen to their silence?
In ancient times, when gods and mortals inhabited different spheres, only one had the gift of moving between the two worlds: HermesThe messenger. He was the one who carried the truths that needed to be said, quickly, clearly and, above all, without distortions.
In today's corporate world, the gap between what your company delivers and what your customers really feel can be as wide as that between Olympus and Earth. And often, no one is there to carry the right message.
That's where the Hermes Project comes in.
Most companies don't know what their customers really think
Traditional satisfaction surveys capture numbers, but they rarely reveal what matters most: the subtle signs, the non-verbalized annoyances, the criticism silenced for fear of friction or disinterest.
Frustrated but silent customers are the most dangerous. They don't warn, they just leave. And they take opportunities, reputation and results with them.
Hermes: the messenger between worlds, now in your business
O Hermes Project, developed by MPL, was created to do what many don't have the courage or sensitivity to do: listen to what is not being said.
Inspired by the mythological god who crossed borders and resolved conflicts with precise messages, Hermes acts as a translator of invisible perceptionsby crossing the boundaries between your company and your customers - and bringing clarity, action and change.
- We map the critical points of the customer-supplier journey;
- We've eliminated the embarrassment of direct feedback;
- We translate subjective signals into systemic recommendations, applying Artificial Intelligence when necessary.
- And most importantly: we help you act before the customer gives up.
"But why the MPL?"
We are known for our expertise in business management systems. But what you might not know is that we constantly transform our own processes based on what we hear from our customers.
We live active listening. We apply. We correct. We evolve.
And that's what we do at the Hermes Project too.
Diagnosis: a call for truth
The first phase of the project is a diagnosis of your customers' actual satisfaction.
You will receive a report with points of tension, opportunities for improvement and clear ways to implement changes, involving AI if appropriate.
The decision to proceed with the execution is entirely in your hands.
No compromise. Just clarity.
Because your customers are not gods, but they want to be heard as such
In a competitive market, where every experience matters, those who don't listen to the customer are doomed to the silence of missed opportunities.
The Hermes Project is the messenger that reveals what is hidden.
He doesn't bring promises, he brings truths. And from them comes transformation.
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