28 Jul Adding value to Support-fix, MPL support service.
Adding value to Support-fix, MPL support service.
With the aim of offering greater value to our Support-fix customers, in this month of July, we started holding monthly workshops, with varied topics and of interest to all JD Edwards customers.
In our first workshop we had the participation of 45 people, representing 10 customers many different.
The workshops have, in common, the presentation of functionalities of the JD Edwards EnterpriseOne System that, depending on the version of the application or tools installed, may already be available for use in the customer's environment.
They are objective workshops, aimed mainly at the user area, but the IT area is also very welcome and will be able to take advantage of the opportunity to increase knowledge of the system, allowing it to serve its internal public even better.
The theme, date and target audience of each workshop are communicated in advance, allowing the client to disclose internally and prepare in the best possible way.
With this initiative, we are listening to the common sentiment of some of our customers, who suspect that they are not using the full potential that JD Edwards offers.
We are sure that these workshops will shed light on many new features that have been made available over time and that users are not always aware of or have forgotten.
Oracle has been constantly investing in JD Edwards and every year it releases a roadmap quite robust. As new features are made available by Oracle, these themes may also be present in future workshops, ensuring that customers are on top of all the news.
To also meet the technical demand, in addition to the functional one, MPL developed a tool to facilitate the administration of the JD Edwards Environment by the customer's IT team. It works together with some standard resources that the system provides, such as Orchestration and Server Manager API.
Today the tool already allows the monitoring of the Java memory of the HTML Server and the monitoring of instances (HTML Server and Enterprise)
In both cases, identifying any exception to the pre-established parameters, the tool automatically performs actions, guaranteeing the availability of the service for as long as possible and, simultaneously, alerting the customer's IT team to carry out an analysis of the incident. In this way, in addition to improving the stability of the environment, there is a reduction in costs, since part of the action that would be carried out, either by the internal team or by the consultancy, is already done automatically by the tool.
What was good just got better! Get in touch with us and find out about our support service at https://mpl.com.br/solucoes/sustentacao/outsourcing-jd-edwards-suporte-fix/ or https://mpl.com.br/solucoes/sustentacao/suporte-fix-tec/
No Comments