28 Jul Adding value to Support-fix, MPL support service.

Adding value to Support-fix, serviço de support MPL.

With the aim of offering greater value to our clients of support-fix, neste mês de Julho, iniciamos a realização de workshops mensais, com temas variados e de interesse para todos os clients JD Edwards.

In our first workshop we had the participation of 45 people, representing 10 clients many different.

The workshops have in common the presentation of JD System functionalities Edwards EnterpriseOne which, depending on the version of the application or tools installed, may already be available for use in the client's environment.

São workshops objetivos, voltados principalmente à área usuária, mas a área de TI também é muito bem vinda e poderá aproveitar a oportunidade para aumentar o knowledge of the system, allowing it to serve its internal public even better.

The theme, date and target audience of each workshop are communicated in advance, allowing the client to disclose internally and prepare in the best possible way.

With this initiative, we are listening to the common sentiment of some of our people clients, who suspect that they are not using the full potential that JD Edwards offers.

We're sure that these workshops will shed light on many new features that have become available over time and which are not always easy to find. knowledge of users or have been forgotten.

Oracle has been constantly investing in JD Edwards and every year it releases a roadmap quite robust. As new features are made available by Oracle, these topics could also feature in future workshops, ensuring that the clients stay up to date with all the news.

To meet technical demands as well as functional ones, the MPL has developed a tool to make it easier for the client's IT team to administer the JD Edwards environment. It works in conjunction with some of the standard features that the system makes available, such as Orchestration and the Server Manager API.

Today the tool already allows the monitoring of the Java memory of the HTML Server and the monitoring of instances (HTML Server and Enterprise)

In both cases, identifying any exception to the pre-established parameters, the tool automatically performs actions, guaranteeing the availability of the service for as long as possible and, simultaneously, alerting the customer's IT team to carry out an analysis of the incident. In this way, in addition to improving the stability of the environment, there is a reduction in costs, since part of the action that would be carried out, either by the internal team or by the consultancy, is already done automatically by the tool.

O que era bom ficou ainda melhor! Entre em contact conosco e conheça nosso serviço  de support in https://mpl.com.br/solucoes/sustentacao/outsourcing-jd-edwards-suporte-fix/ or https://mpl.com.br/solucoes/sustentacao/suporte-fix-tec/