23 Feb Taking Good Care of Your Customers!

THE MPL tem um novo serviço para apresentar aos seus clients: Hermes Project

Hermes is known in Greek mythology as the God of Commerce, Wealth, Fertility, among other qualifications; which is why we chose him to name this initiative.

O objetivo deste projeto é ajudar as empresas a criar uma sistemática digital contínua de monitoramento de processos, que facilite a identificação de possíveis problemas existentes nos pontos de interrelação com seus clients, avaliando a satisfação percebida em cada um deles e objetivando uma reação rápida, de forma a equacionar qualquer insatisfação a tempo.

This evaluation process has become increasingly complex, given the number of interactions and the alternation between human-human and human-digital processes.

It is known that keeping a customer is infinitely cheaper than acquiring a new one. Therefore, working proactively, identifying dissatisfaction and addressing it in time is the best strategy in which your company can invest.

In this project we present a report, with suggested actions to be taken, whether or not integrated with your Management System, to improve the customer-supplier relationship, always with the perspective of customer satisfaction in mind and their consequent retention.

We take into account our own experience in seeking the satisfaction of our customers. clients, be they clients of our support or clients of traditional projects.

Count on us for this new venture that will be worth it!

Find out more about the project at contact with us by clicking here.