20 Jul Modernize your service, get insights and sell more!
Have you ever stopped to think about how much important information can be gleaned from conversations with customer service? How is this large volume of data stored and analyzed?
With #chatbot this is possible if your development platform has an integrated data analysis tool like #OracleDigitalAssistant.
With Oracle Digital Assistant Insights, it is possible to improve the chatbot and service, manage people's evaluations, monitor the efficiency of the channels and identify business opportunities.
Let's take an example: Imagine that you are the Commercial Manager of a book publisher and you have implemented a chatbot for customer service. ” and “books by subscription” showing you a market opportunity to increase revenue, as your company does not offer this sales model.
Leveraging all the data your customers share should be a fundamental part of your business strategy. Do it differently and contact us at https://www.mpl.com.br/contato/ to schedule a presentation.
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