21 January Does your company have a way to get feedback on the service provided?
Does she know when a customer is dissatisfied?
Is there a queue?
Is your team able to give the necessary attention to the most complex requests?
Does your service channel reach most of your customers, whether they are on Whatsapp, Telegram or social networks? Does it offer 24/7 customer service?
Is the cost involved compatible with the level of care?
One 1TP5 Chatbot relationship system developed by MPL with the #OracleDigitalAssistant, integrated to #JDEdwards will provide 24/7 automated customer service and important assessment information. In addition to keeping contact with your customers available whenever and wherever they want.
In the link below, you can see a small demonstration of a chatbot sending the duplicate invoice by email.
https://mpl.com.br/mpl-inova/chatbots-oda/
No Comments