13 Jul Support-fix: The perfect balance of your ERP
When we talk about systems support, a stable environment is one whose amount of support demands is within reason, considering the amount of systems to be supported and the amount of users.
Not necessarily a big demand means an unstable environment. But when these demands reflect untreated “bugs” or a lack of knowledge by the user area, then we can say that the environment is unstable.
There is no specific rule, a limit amount of events that characterizes whether an environment is stable or not. Each company has its own characteristics.
Support-fix, through its methodology of continuous recording of events, search and treatment of root causes and the use of satisfaction surveys, ensures that over time the customer achieves stability.
Learn more at: https://mpl.com.br/solucoes/sustentacao/outsourcing-jd-edwards-suporte-fix/
1TP5 Support # support #jdedwards
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