03 Feb support-fix: your JDE support service
O JDE-fix support It is made up of a set of service modules that have a customized configuration for each client, and can encompass the entire group of applications in the ERP environment.
The team MPL Corporate Software operates locally or remotely using a service center. Service can include a center for the first level of user support, or be restricted to second and third level support.
The schedules are adapted to the work shifts and time zones of each company and you can count on both functional support and technical support for the environment and JD Edwards servers. I.e: Support-fix JDE is tailored to the needs and interests of each customer.
The importance of satisfaction surveys
To ensure service continuity and quality, as well as customer satisfaction, the Satisfaction Survey is a powerful tool, perhaps the best existing one, which allows a company to assess the degree of adherence between the service provided and the customer's expectations.
However, research by itself does not bring any benefit. For there to be some gain and for it to be effective, it is necessary that the service provider is dedicated to evaluating the returns and making adjustments to its processes, when necessary.
The two things combined will benefit the customer so much that he will be able to have a service beyond his expectations; as for the company, which by investing in improving customer service, earns the loyalty of its customers for longer, always guaranteeing the pursuit of excellence.
Nothing is static and customers are increasingly demanding!
Constantly updating yourself with regard to your customers' expectations is the key to a good and long-lasting working relationship between customer & supplier.
With this objective in mind, MPL Support-fix – our JD Edwards support service – issues a satisfaction survey for each service performed.
Making an analogy, the service provided would be a bridge that connects MPL to its customers. The adjustments made, based on the answers to the Satisfaction Survey, would be the maintenance of its pillars.
Know more about Support-fix Outsourcing JD Edwards, developed based on MPL's experience as an Oracle Brazil integrator and on the Uncommun Service methodology, and the Tec support-fix, a new offer created to meet the market demand for specialized services in CNC (JD Edwards) and DBA (Oracle and SQL Server). Talk to an MPL Expert and start 2023 in the right direction to GROW! ; )
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