03 Feb support-fix: your JDE support service

O support-fix JDE is made up of a set of service modules that have a customized configuration for each client and can encompass the entire group of applications in the environment ERP.

The team MPL Corporate Software operates locally or remotely using a service center. Service can include a center for the first level of user support, or be restricted to second and third level support.

The schedules are adapted to the work shifts and time zones of each company and you can count on both functional support and technical support for the environment and JD Edwards servers. I.e: O support-fix JDE é feito sob medida conforme às necessidades e interesses de cada cliente.

The importance of satisfaction surveys

To ensure service continuity and quality, as well as customer satisfaction, the Satisfaction Survey is a powerful tool, perhaps the best existing one, which allows a company to assess the degree of adherence between the service provided and the customer's expectations.

However, research by itself does not bring any benefit. For there to be some gain and for it to be effective, it is necessary that the service provider is dedicated to evaluating the returns and making adjustments to its processes, when necessary.

As duas coisas combinadas irão beneficiar tanto o cliente, que poderá ter um serviço além das suas expectativas; quanto à empresa, que ao investir na melhoria do atendimento, conquista a fidelidade de seus clients por mais tempo, garantindo sempre a busca da excelência.

Nada é estático e os clients estão cada vez mais exigentes!  

Atualizar-se constantemente quanto às expectativas dos seus clients é A Chave de uma boa e duradoura relação de trabalho entre cliente & fornecedor.

Com esse objetivo em mente, o MPL-fix support - our support JD Edwards – emite uma pesquisa de satisfação para cada atendimento realizado.

Fazendo uma analogia, o serviço prestado seria uma ponte que liga the MPL a seus clients. Os ajustes realizados, baseados nas respostas da Pesquisa de Satisfação, seriam a manutenção de seus pilares.

Know more about Support-fix Outsourcing JD Edwards, developed based on MPL's experience as an Oracle Brazil integrator and on the Uncommun Service methodology, and the Tec support-fix, a new offer created to meet the market demand for specialized services in CNC (JD Edwards) and DBA (Oracle and SQL Server). Talk to an MPL Expert and start 2023 in the right direction to GROW! ; )