How Strategic Support and a Knowledge Base Strengthen Companies Using JD Edwards

07 May How Strategic Support and a Knowledge Base Strengthen Companies Using JD Edwards

Companies operating with Oracle JD Edwards face daily challenges to ensure the stability and efficiency of the ERP. Recurring problems, high maintenance costs and difficulties in using the
system can directly affect productivity and strategic decision-making.
To overcome these challenges, having specialized support combined with a structured knowledge base makes all the difference. These two fronts not only reduce downtime, but also generate financial, operational and strategic gains for companies.

The Role of Specialized Support

Efficient support for JD Edwards is not limited to resolving technical incidents. It should act as a strategic pillar to optimize system performance and ensure greater predictability in operations. Some of the main benefits include:

• Reduced operating costs - Minimizing the need for large internal teams and avoiding failures that generate rework;
• ERP performance optimization - Maintaining stability and preventing critical interruptions;
• User training - Promoting training so that teams make better use of the system's functionalities.
• Analysis of call patterns - Acting preventively to correct problems at their source.

This consultative support model turns JD Edwards into a strategic asset, driving efficiency and innovation within companies.The Knowledge Base as a Competitive Differential

Over the course of more than 15 years serving companies using JD Edwards, MPL has consolidated a robust knowledge base, bringing together the main problems and their solutions.
This database was created from real calls and documented by MPL's consultants, making it a reliable repository that allows clients to use it:

• Solve problems faster and at lower cost - Documented solutions reduce the need to open tickets.
• Decrease the volume of support - Internal users gain autonomy in managing the system, reducing the number of tickets opened during the month.
• Sharing good practices - A problem identified in one company can be avoided in another.
• Ensuring continuous improvement - The database is constantly updated, guaranteeing relevant information at all times.

Support-Fix: A Customized Model for Every Company

MPL has developed Support-Fix, a tailor-made support service to suit different company profiles. This model allows flexibility in contracting and can include:

• Functional and/or technical support;
• Ticket packages or hours worked;
• Support for other applications in the ERP environment;
• 1st level support or more advanced service;

Unlike conventional approaches, Support-Fix is not limited to resolving one-off problems. The focus is on correcting the root cause of failures, reducing the need for support over time and ensuring greater operational efficiency.

Turn JD Edwards Support into a Strategic Differential

Companies that see JD Edwards support as a strategic investment reap benefits such as greater predictability, operational security and cost optimization.
If your company is looking for support that goes beyond troubleshooting and helps turn ERP into a competitive differentiator, MPL is ready to help.

Get in touch and find out how we can optimize your JD Edwards management!