26 May Pursuing what our JD Edwards customers value

A few years ago, we carried out a survey on our database of clients JD Edwards.

Among the topics researched, one caught our attention: speed in estimating and implementing new developments. 

This item even ranked above others such as price and documentation.

It's from knowledge everyone knows that when customizing a system, whether to meet a need for corrective action or improvement, there are a number of activities to be carried out.

To arrive at an estimate, there is a need to involve consultants to understand the need and design of the product to be delivered. Who better to do this job than the professionals who are already involved in your company's day-to-day operation, and who constantly deal with your users?

support-fix: More Agility for New Developments at JD Edwards

To better satisfy our clients, With more agility and lower costs, the MPL-fix support created a process to meet small development demands.

Combining the experience and seniority of our consultants in the Oracle JD Edwards EnterpriseOne and the aforementioned, knowledge of the clients which we serve in the support, In this way, it was possible to significantly reduce the response time for development estimates.

Both the request by the client and the return of the estimates are carried out by opening a simple call, eliminating all the bureaucracy common to traditional projects.

There is no need for a formal proposal, since these developments can be treated as a variable demand of the support-fix - This demand is already dealt with in this service contract - we were even able to speed up the implementation of the improvement requested by the client.

More agility, lower costs: the support-fix It's already set up, it already knows your company's problem - because it deals with it on a daily basis, it already interacts with your users, it already has all the access it needs to get the job done. We don't need to set up a different team to serve them. And with this, the operational return on your investment can be seen more quickly.

What's more, the management hours involved in this type of implementation are much less than those estimated for traditional projects, since we're using part of the existing structure of the company. support-fix for these small developments.

Even when the demands of clients are more complex, and that prevents us from attending to them by support-fix, Your estimates can be made more quickly and with greater assertiveness, as they are pre-analyzed by our team of experts. support.

Some Numbers for You

To give you an idea, this year alone, a significant part of the revenue from the support-fix came from the implementation of new features. There were a total of 30 improvements, implemented in 7 clients different, which now have new features to improve the system's performance and make it easier to operate.

Find out more about the support MPL, functional or technician, It is contact us!